Qalandiya Sunday, December 12 pm.Watchers: OA and RPWe will describe a very frustrating and disconcerting shift.The difficulty was not the detainees or some incident but our experience with the Humanitarian department of the army and some people at the checkpoint.We got to Qalandiya after 3pm. A lot of traffic was going there from Ar-Ram. It moved slowly but smoothly and then at Qalandiya lots of cars going south and so many people. Only 2 lines were operating and the checkpoint commander faced the unbelievably dense crowd with his gun constantly aimed at them. There was no DCO soldier and we decided to call the humanitarian unit because finally we also had a case that we could force them to listen to. We saw a woman with documents saying she had a heart condition (in Hebrew) and the commander told us she can join the "humanitarian cases" line- which of course was one of the two enormously busy and crowded lines. There was also a Danish UN worker there and I spoke of a UN delegation to the humanitarian section hoping to interfere. We asked them to see to it that there is another line so that there is less pressure and as a result less tension.TWO hours later when we were on the way home E from the humanitarian army section indeed called back to say the case is still reviewed. It made me realize that that is our usual experience with the humanitarian office: always listened to ,always identified by name and a pleasant voice and always being contacted hours later to hear that nothing has been done about our complaint.And in that context it was very painful when a young woman with an eight-year old daughter approached us and angrily told us to go away. She is sick and tired of seeing us day after day watching their sufferring and doing nothing about it. When I feebly told her that I just called the DCO she replied that it doesn't surprise her that we care about Israel's image and our role is to be the "fig leaf" for army's brutal behaviour. She didn't even want to listen what I had to say "in defence". I hope to see her again and talk to her.We spoke to one soldier about the language and he said that even if they discuss the relativity theory the rules won't change. Turns out that the man at whom he was shouting is an engineer who works for a hospital in Hebron and we thought that when we told him that in a non conflictual way- it suddenly sunk in. It didn't change him but we will talk to him again...But we left feeling very discouraged..